For hospitality — and every business that runs on WhatsApp
Squadre brings WhatsApp, Instagram, Messenger, email and your booking channels into one inbox. AI agents read every message, draft the reply and open the task — you approve, and they learn what they can close on their own.
WhatsApp BusinessWhatsApp on your phoneInstagramMessengerGmail · Microsoft 365Boom · Guesty · HostawayAny iCal calendar
Customers write wherever suits them. Your team hops between phones, accounts and tabs — and something always slips through.
Five products, one system
Each product works on its own, and they all talk to each other: a conversation becomes a task, the task closes with proof from the conversation, and the agents see the whole picture.
Every customer, every channel, one inbox
From $59 /moExploreAn AI crew that reads everything, drafts, opens and closes work
From $99 /moExploreFrom first click to booking — first-party, no third-party cookies
From $29 /moExploreOne board for people and agents — nothing falls through
From $19 /moExploreCheck-in, check-out and turnover that run themselves on WhatsApp
From $49 /moExploreAll five together in Squadre Suite — $199 a month.
Build your planHow it works
A QR scan for WhatsApp, one sign-in for Instagram and Facebook, an API key for your PMS. History loads and conversations merge per customer.
Every message is classified — sales, service, issue. Each conversation gets a one-line hint: what's going on and what's next.
The agent drafts; you approve, edit or dismiss. Every edit becomes a style rule, every knowledge gap becomes a task.
When a type of action proves itself, you move it up the ladder. You decide when — and you can always move it back.
Every type of action — a parking answer, sending door codes, opening a task — gets its own rung. That's how you build trust without betting the business.
The agent reads, flags and drafts. Nothing goes out without your click.
Routine replies go out on their own. You see each one and can step in.
The agent runs the flow end to end. You set the rules and handle exceptions.
It just runs. You glance at the daily summary and step in when something's off.
From the field
The guest taps "Checked in | נכנסתי" and instantly gets the Wi-Fi details and three spots you recommend near the building. Their status in your PMS updates itself.
The guest taps "I left | יצאתי" — and the cleaner gets "apartment vacated" on WhatsApp. The PMS clean status updates on the schedule you set.
Late-night questions get answered on their own. Door codes go out only after the check-in form is complete — not a minute before.
Important messages go out on WhatsApp, in the booking channel's chat and by SMS as backup. If a channel fails, it's logged — never swallowed silently.
Enquiries from Instagram, Facebook and WhatsApp land in the same place, with each lead's source and who's handling it.
The Unanswered view shows every conversation where the customer wrote last. It only empties when someone actually replies.
Mark a conversation handled and your name sits on it. Customer writes again? It jumps back to the top.
The conversation is translated into your language; you write in yours, and the reply goes out in the customer's — in a natural tone.
These are the targets we build and test against — not customer statistics.
Product design goals. Real-world performance depends on the connected channels and providers.
Yes. Connect a WhatsApp Business number through the official Cloud API, or link any number — business or personal — as a linked device with a QR scan, just like WhatsApp Web. Existing chats stay on the phone and show up in Squadre too.
No, unless you decide otherwise. Every agent starts at "a person answers": it reads, flags and drafts, and you send. You move a type of action up a rung only when you want to.
Absolutely. Omnibox, Agents, Tasks and Analytics fit any business that gets enquiries on WhatsApp, Instagram and Facebook — restaurants, clinics, studios, services. Arrivals & Departures is the hospitality add-on.
Boom is fully connected today, Guesty and Hostaway are in beta, and any system that exports an iCal calendar can sync reservations. Missing yours? Tell us.
Connecting channels takes minutes. Most teams work in the unified inbox on day one and switch on automations like the check-in engine within a week.
You do. Export everything anytime, or ask for full account deletion. Channel tokens are encrypted at rest, and every business is fully isolated from every other.
Connect WhatsApp, Instagram, Facebook and your PMS in minutes. 14 days with every product open, no credit card.
or book a walkthrough with one of us